Commercial Manager

Recruiter
RM Group Holdings Limited
Location
Cardiff
Salary
21000.00 GBP Annual
Posted
13 Sep 2017
Expires
11 Oct 2017
Contract Type
Freelance

The Role - 'Commercial Manager'

Key Skills needed for the role:

  • Experience in the operational running of an environment similar to a Business Centre

Or, Previous experience in the running of an office.

  • Sales / Networking skills and the ability to maximise revenue opportunities
  • Leadership skills/Team management
  • Communication/Negotiation skills
  • Understands financial reporting

Basic salary up to 25K plus coms (NO weekend working).

Initial Objectives:

  • To attract new clients and ensure the retention of existing clients with a view to maximising revenues.
  • Overall management, control and accountability for the financial and commercial performance of the centre.
  • Provision of exceptional customer service whilst ensuring operational efficiencies.

Duties and responsibilities

Sales & Marketing

  • Develop and maintain contact and relationship with Brokers and Commercial Agents and provide feedback on introductions.
  • Promote available space in the centre on pre-agreed commercial terms.
  • Develop corporate account contacts with key local occupiers in order to benefit from potential special projects, overspill or other possible short term expansion requirements
  • To maximise revenue from various products available within the Centre.
  • Network with influencers, public sector, and inward investment bodies and target potential customers.
  • To assist in preparing marketing collateral suitable for the centre.
  • Identify, recommend and implement local marketing initiatives.
  • Enquiry handling, viewings, contract negotiations and completions.

Financial

  • Provide Financial Management Information to include monthly billing, revenue collection and financial reporting
  • Demonstrate a good understanding of profit and loss reports and managing costs.
  • Compile financial targets across all revenue lines with close management of expenses against budget.
  • Control cost lines in the business within budgetary guidelines and make recommendations.
  • Compile annual budgets with recommendations including capital and operating expenditure requirements.
  • Recommend and implement potential areas where additional revenue can be generated.
  • Present lettings and additional service revenue plans as required.
  • Maintain and update Occupancy Schedule

Client Services

  • Set, monitor and develop the standards of the Centre's presentation, to include cleanliness, health and safety and security, in alignment with agreed standard operating procedures.
  • Develop a culture of quality service, customer care and professionalism by encouraging open and honest feedback from the team, clients and through regular client surveys.
  • Oversee client move-ins, changes, modifications to fit-out and furniture requirements ensuring the onsite Client Service Representative delivers agreed terms of the license agreement, and subsequent continuation of Client relationship.
  • Promote and build the Centre's reputation for exceptional standards of customer care.
  • Attend training courses and meetings
  • Provision of Reception cover in absence of Reception (lunch breaks, sickness, Annual Leave)