Customer Service Advisor
Are you looking for a Customer Service Advisor job? Due to continued business success and growth in Webhelp, we are currently recruiting Customer Advisors for our Cardiff Contact Centre. With a starting salary of £16,120 plus additional benefits and bonus earning potential, there couldn't be a better time to join us.
Operational hours run from Monday to Sunday 8am until 9pm and we also have an option to work a split shift Monday to Friday 8am to 12pm and 5pm to 9pm (no weekend work for split shift)
Your new company
As one of the UK's fastest growing customer experience outsourcers, Webhelp UK are leading the way in an ever-changing world of communications. We're always looking to bring people on board who understand the importance of good conversation and want to join the team who aim to offer the best customer service in the country.
Your new role
As a Customer Service Advisor you will be taking inbound calls from customers, supporting them with any queries or complaints they may have, in relation to the services they receive from the client.
Working as part of a team within a fast paced, dynamic call centre environment, you be required to deliver exceptional customer service in a proactive manner. You will understand the needs of each customer and provide a resolution on the first instance wherever possible.
What you'll need to succeed
Previous experience of working in a customer driven environment, preferably within a contact centre but not essential, along with a proven track record of working to and exceeding targets. Excellent communication and rapport building skills are paramount, as well as attention to detail and the ability to identify a problem and provide a solution. Also to be Passionate about sales and given the customer the best out of their packages.
What you'll get in return
You'll be offered a salary of £16,120 per annum along with added monthly bonus potential and a number of additional company benefits. You'll receive continued training and support from an organisation renowned for developing its staff internally. You'll experience an exciting and fast paced environment, within a digital and innovative organisation.