Call Co-ordinator (Temporary: 6 months)

Petrie Recruitment
Basic salary £16000.00
06 Sep 2017
04 Oct 2017
Contract Type
Full Time

Contract Type: Temporary

Salary / Benefits etc.: Basic salary £16000.00.

Job Elements: -

·To co-ordinate and manage all field service engineer visits to customer sites and to ensure that they provide the level of service required to meet the contractual requirements of the customers

·Complete call incident reports, detailing field service engineers' involvement in sensitive calls for management and customers as required.

·Update and maintain the company database.

·Prepare the necessary call statistics and assist in the generation of monthly measurements.

·Complete customer satisfaction calls on each closed field service engineer visit.

·Complete daily shift handovers to pass issues to colleagues and shift engineers.

·Take an active role in streamlining processes and improving customer service.

The ideal candidate will have:

·Strong communication skills both verbal and written especially in relation to customers

·Logical and methodical approach with the ability to enter data accurately into a reporting system as well as talking to the customer at the same time

·Strong computer skills and aptitude for understanding technical issues

·GCSE education - English and Maths at a reasonable grade

·Experience in dealing with customer enquiries and requests for further information

·Experience of scheduling appointments

·Experience of call logging and database administration

Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

Apply for Call Co-ordinator (Temporary: 6 months)

Already uploaded your CV? Sign in to apply instantly


Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB

4000 characters left

By applying for a job listed on South Wales Evening Post Jobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.