Head of Business Connections

British Gas
Cardiff (Caerdydd)
Competitve + Beneifts
10 Aug 2017
18 Aug 2017
Overview This is a key leadership role within UK Business Services, responsible for an office based team of circa 80 FTE, and a number of 3rd Party supplier, offering B2B connections, exchanges and removal of meter services, and installation of small and large infrastructure The role will deliver growth in B2B connection volumes, drive a focus on improving Customer Service, whilst identifying opportunities for increased efficiency and embedding a culture of high performance The Role Accountabilities Key member of UKB Services leadership team, shaping the strategy of UKB Services to deliver significant growth in Energy Services markets Develop and implement commercial strategy to grow Business Connection volumes, increasing both sitework volumes and associated energy contract sales Support wider UKB Services growth plans through cross sell and lead generation Organise resource and develop operating model to deliver improved customer service levels whilst driving cost efficiency gains Manage team of c80 FTE plus number of subcontractor relationships to deliver high quality customer experience and maintain focus on safe delivery The Person Competencies Develops an open and collaborative environment Welcomes challenges and differences of opinion Builds engagement Has a strong and positive communication style Builds a culture of continual learning and intelligent risk taking Creates a customer focussed culture Communicates direction and strategy, assigning clear accountability for delivery Proactively manages talent, potential and succession Builds and communicates a compelling strategy for own area Work Experience Significant experience of managing large operational teams, with a mix of customer contact and back office process activities Demonstrable experience of direct management of infrastructure contracts including operational and safety performance of differing service providers and subcontractors Proven capability of delivering large infrastructure projects safely and to time Experience of managing 3rd party contractors Salary - Competitve Beneifts PLEASE APPLY ONLINE by hitting the 'Apply' button. Please upload your cover letter and CV as one document. Applications will ONLY be accepted via the ‘Apply’ button. Agencies: This role is being handled by the Centrica recruitment team, NO agency contact is required. Centrica operates a preferred supplier list and when required, will source candidates through these agencies This job was originally posted as www.totaljobs.com/job/75365857

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