Clinical Research Business Manager

Synexus Limited
Cardiff (Caerdydd)
Competitive + up to 30% bonus paid quarterly + ben
10 Aug 2017
14 Aug 2017
Synexus has a global network of 26 Dedicated Research Centres (DRCs) Via these DRCs Synexus provides a pioneering recruitment solution to the clinical trials industry providing top quality data to its clients from pharma, biotechs and CROs. Synexus has considerable experience and currently over 14,000 participants are engaged in clinical trials. Synexus undertakes clinical trials across a wide variety of therapy areas and across phases II - IV for the worlds leading pharma, biotech and CROs. Package description Synexus has a great team of professional, smart and energetic people. We focus on continued professional development, engaging and supporting the team within inorder to reach the common goals of the business. We also offer a competitive benefits package consisting of, but not limited to, 25 days annual leave, Life Assurance, Private Health Insurance, Target Bonus Scheme, Profit sharing bonuses, Childcare Vouchers, high street discount scheme. Dependent on role Main responsibilities Purpose of the role To provide overall leadership, accountability and responsibility for the efficiency, quality and performance of a Synexus centre To ensure delivery of centre profit and loss targets To ensure the delivery of contracted services within budget levels To ensure that customer service delights customers and delivers to and where possible exceeds customers' expectations To ensure that there is a safe and compliant working environment and standard operating procedures are adhered to Role Responsibilities Measuring performance against agreed centre KPIs Maximise centre growth opportunities by utilising available capacity / resource Resource planning, forecasting and management to ensure all business requirements are deliverable through available resources and plans to reset as required Provide contingency Operation support to allow buiness continutity and performance levels to continue Manage and coach direct reports to achieve monthly targets Manage and control costs within agreed budgets and authorisation levels through centre management structure Driving centre best practice to achieve profitability / contribution Manage the financial performance / resource, equipment and facilities of the centre Lead, motivate, empower and inspire centre team Recruit and support new team members following agreed company approach and ensure they are inducted effectively/follow process Manage underperformance proactively in line with company policy Monitor centre team progress against individual targets at planned intervals and give constructive feedback (regular reviews) Drive compliance with Synexus and Sponsor quality objectives ensuring effective and efficient best practice processes, procedures and documentation to aid delivery and meet customer requirements. Ensure excellent customer service as per UK Operational SLAs Develop and maintain relationships with key contacts in their areas remit (e.g. CRA, internal & external customers) Ensure compliance with company quality framework, regulatory (GCP) legislation, guidelines and international standards (Global/Local COPS & SOPS) Ensure safe and efficient working environment Ensure facilities are operational and user friendly Ensure facilities are legally compliant Alternative Job Titles: New Business Manager, Operational Manager, ClinicManager, Centre Manager, Patient Director, Service Delivery Manager, Business Development Manager, Healthcare Manager, Clinical Trial Manager, Business Support Manager, Support Services Manager, Clinical Services Operations Manager, General Manager Ideal candidate The ideal candidate will have excellent knowledge of our industry and a sound network within it. You will have experience of managing complex teams and developing and engaging them in business growth. You will be business minded and understand the fundamentals of business and optimising success. About the company [URL removed]