Service Delivery Lead

Resource Group
Swansea (Abertawe)
£50,000-£55,000 + Benefits
09 Aug 2017
16 Aug 2017
Service Delivery Lead – Swansea – £50,000-£55,000 Benefits A leading insurance provider based in Swansea are looking to add a skilled Service Delivery Lead to their diverse and growing team. The successful candidate will assist with the delivery of service management to the business, ensuring SLA’s are met from internal and external suppliers. The Service Delivery Lead will work alongside technical teams to deliver a mix of service management and support to allow a speedy resolution of incidents. You will play a vital role in creating a long-term service provision, building and managing relationships and ensuring the highest level of operational service delivery. Responsibilities As the Service Delivery Lead, your duties will include, but won’t be limited to: Managing a medium sized team of support analysts across multiple sites Documenting SLA’s in relation to contracted and internal services Effectively monitoring, controlling and supporting service delivery Building and maintaining relationships with the business and key service providers Producing management dashboards and regularly reporting into the IT operations manage Attending service review meetings that cover performance, service improvements, quality and processes Implementing and facilitating workshops and training courses as required Skills The successful Service Delivery Lead will have strong experience in the management of service delivery and support, with a strong drive for ownership and self-motivation. You will have a technical background and solid experience of using service delivery tools, coupled with excellent communication skills. The Service Delivery Lead will be expected to have proven knowledge of systems management platforms and will ideally be ITIL qualified. Benefits The client offers: Attractive pension scheme Private medical and healthcare insurance Life assurance Subsidised gym membership Employee assistance programme Childcare vouchers If you require any further information on the role, please contact Dean Clark on 0117 917 1500 or . Resource Group are acting as an employment/agency business in relation to this vacancy. This job was originally posted as