3rd Line Support Engineer

Reed Technology
Cardiff (Caerdydd)
£32k - £45k pa + Fantastic Benefits!
09 Aug 2017
16 Sep 2017
Are you an experienced support engineer looking to take the next step? Want to work with the latest technologies and have a varied role? If so, read on As a 3rd Line Support Engineer you'll be responsible for supporting customers on the client's various software products. You'll deal with serious technical issues, working with various teams to resolve these in a timely manner. This role will involve you using multiple technologies and you'll need to be skilled in many areas. My client offers on-site and off-site training, shift & on-call allowance as well as stock options. Skills & Experience required; - Demonstrable complex 3rd line software troubleshooting and problem management experience from within a high availability, mission critical and customer focussed environment - Experience with Networking troubleshooting- understand TCP/IP, different protocols - Linux - expertise in Linux and be able to demonstrate comfort with Linux OS - HTTP - need to know how a browser works e.g. HTTP requests. Client / Server relationship - Experience of Cloud technologies (Azure / AWS etc.) - Strong knowledge and hands-on troubleshooting Microsoft IIS, SQL Server, Active Directory - Excellent understanding of web site and enterprise infrastructure technology - Strong verbal and written communication and interpersonal skills Beneficial Experience & Skills - Java, JavaScript, Web Dev - products run in Java and we embed Javascript in web pages to utilise our product. Any Java or web development would be a big bonus - Any SIP knowledge would be a big bonus - Additional preferred skills: VMware ESX, VSphere, Exchange, Cisco experience, SAN/NAS, ITIL knowledge, JBoss Sound like the role for you? Apply below 3rd Line Support Engineer - £32K - £45k - Cardiff TCP/IP - Troubleshooting - HTTP - Software - SaaS - Networking Protocols - JAVA - JavaScript - SIP - Web Dev - Linux - UNIX - Azure - AWS - Cisco - SAN/NAS - ITIL - JBoss - VMware - VSphere - Exchange Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided.