HR Helpdesk Advisor
Are you an experienced HR professional looking for an Advisory role? Meridian Business Support is actively recruiting for a temporary HR Helpdesk Advisors for our Client who is a leading expert in their field. Based in Cardiff and reporting to the Senior HR Helpdesk Advisor, the successful candidates will be a part of a small but very experienced team and will be required to play a key role in providing an effective and thorough HR service to the company in an accurate, timely and confidential manner, ensuring compliance with legislation and company procedures. You will also be highly involved in offering first line support to Managers on employment relation queries. Other key duties will include: - Provide proactive transactional support regarding employee relations queries - Provide HR advice to management to enable compliance in all areas of employment policy and legislation - Act as the point of contact for all internal and external HR queries including their follow up where required - Support managers by guiding them through employee relations processes and assisting with the production of letters, notes, and reports - Liaise with management and staff throughout the business to deliver the efficient administration of key ER issues - Address telephone and e-mail queries from managers - Produce Maternity / Paternity / Adoption / Shared Parental leave confirmation letters - Log all activity via a helpdesk database - Draft contracts of employment and variations of terms - Respond to reference requests, proof of employment requests, and other general HR Administration - Be responsible for the reliability and accuracy of the helpdesk database - Update SAP (central Payroll system) To be considered for this role, candidates MUST possess the following: - A relevant HR qualification such as Level 3 - 5 CIPD or have equivalent experience. - Demonstrable experience as an Administrator/HR Advisor, preferably in a fast paced, multi-site, service environment - A confident working knowledge of UK employment legislation with practical implementation of employment policy - Willingness and motivation to continually learn, keeping up to date with new legislation and best practices in relation to HR policies and processes - Competent level of IT skills (Excel/Power Point/Word) - The confidence and credibility to voice opinions and suggestions on best practices - Ability to communicate effective at all levels both internally and externally - The ability to quickly build both personal and functional credibility within the Company - To be tactful, diplomatic & composed, particularly when under pressure - To be proactive with a strong customer and results focus IT IS ESSENTIAL THAT CANDIDATES HAVE HR ADVISORY EXPERIENCE. CANDIDATES WHO DO NOT POSSESS A HR BACKGROUND WILL NOT BE CONSIDERED Meridian Business Support is acting on behalf of our Client as a Recruitment Business.