Team Leader

Recruiter
Webhelp UK
Location
Cardiff (Caerdydd)
Salary
£21,000 - £25,000 per annum + Excellent bonus scheme
Posted
16 Jul 2017
Expires
23 Jul 2017
Sector
Engineering
Are you looking for a Team Leader Job Opportunity? We are currently recruiting for Team Leaders to be based within Cardiff City Centre. We are offering a salary of up to £25,000 plus possible on target earnings of £3,000 per year. Working for Webhelp on behalf of one of our valued clients you must be professional, driven, flexible and approachable. Your New Company As one of the UK's fastest growing customer experience outsourcers, Webhelp is leading the way in an ever-changing world of communications. We're always looking to bring people on board who understand the importance leading by example, putting the customer first, and who want to join the team to deliver the best customer service in the country. Your New Role As a Team Leader you will lead, motivate, support and drive the performance of your advisors within a fast paced, dynamic call centre environment between the operational hours of 8.00 am-9.00 pm on a rotational basis. One of your biggest challenges will be balancing the need to manage customer and client expectations, whilst ensuring your team deliver their key operational targets. What will you do? Lead a team of advisors to deliver amazing results through great customer service Engage, motivate and inspire your team to always give their very best Under your exceptional leadership, your teams will have what it takes to understand the customers' needs Enable your team to have the right blend of skills through coaching, performance improvement and continuous development By demonstrating a passion, you will ensure your team are fully informed about the innovative products and excellent services available to customers, while working within a compliant environment What will you need to succeed? Previous experience of working in a fast paced environment would be desirable A proven track record of demonstrable results attainment, leadership and team management skills is essential Results focused and committed to the values surrounding outstanding service delivery through effective people management A positive and energetic approach to drive company and client requirements Sound interpersonal skills centred around communication and influencing Attention to detail and the ability to identify a problem and provide a solution Please click the link below for more information or to apply for this opportunity we would love to hear from you This job was originally posted as www.totaljobs.com/job/75010863