Appointment Scheduling Coordinator

SG Recruitment Services
Cardiff (Caerdydd)
£15,500 per annum + excellent benefits
16 Jul 2017
20 Aug 2017
The Opportunity: The Metering Coordinator is required to plan and schedule the field engineers’ work, including grouping jobs in the most efficient way possible and arranging access ahead of their visit. This is an outbound calling position but the customer is expecting the call for the work to be scheduled. Job Responsibilities: Making high volumes of calls to arrange site access as appropriate to ensure engineers can complete scheduled jobs Providing support to all Field Engineers and sub-contractors Maintaining the database and any other relevant systems Liaising with other departments to ensure optimum service delivery Dealing with queries from engineers, customers, suppliers, and other teams Skills and Experience Requirements: Previous customer service/call centre based experience Appointment making or scheduling experience would be ideal A confident communicator and happy to be phone based in an outbound role Strong organisational skills and the ability to work to tight deadlines and targets Good IT skills particularly Excel Energy/Utilities experience will be a distinct advantage Location: This position is based at the company's Metering Services division in Wentloog, Cardiff . The office is accessible by public transport from Cardiff City Centre and at various pick up points along Newport Road. The hours of work are 08:30am - 17:00pm Monday to Friday with an hour for lunch. Salary and Benefits: The starting salary for this role is £15500 per annum. In addition to the salary, the company offer an impressive list of benefits which include the following: Share Incentive Plan / Annual Company Bonus / Company Pension Scheme / 28 days holiday rising to 33 days (including Bank Holidays) / Car Share Scheme / Child Care Vouchers/ Death in Service / Fitness Classes / Reward Scheme/ Cycle to Work / Sick Pay / Free Eye Test The company is growing rapidly through acquisition and from winning new contracts and offer career progression and development opportunities for the right people. How to Apply: If you think you meet the criteria set out above for this position and want to apply to join this exciting business please send an up-to-date CV via the apply button on this page. Unfortunately, due to the high volume of applications received, only successful candidates will be contacted. If you haven’t heard anything within 7 days of your application then I’m afraid that you will not have been shortlisted on this occasion. Your details will be kept on file for future opportunities. SG Recruitment Services is a professional and dedicated recruitment business offering a wide range of expert and bespoke recruitment services within the commercial sector. This job was originally posted as