Deskside Support Analyst (Level 2)

Network IT Recruitment
Cardiff (Caerdydd)
£20 per hour
15 Jul 2017
20 Jul 2017
Desk-side Support Analyst - Cardiff - 3 Months - Outside IR35 Our client, a leading Public Sector organization in Wales currently have a new exciting opportunity for an experienced Desk-side Support to support the primary functions within their ICT team in Cardiff. - Travel to sites across North Wales - Responsible for the maintenance of all ICT equipment and software after the network point within the North Wales region. - Use of SCCM and SCSM to administer assets and service/Incident requests - Work collaborate with other ICT resolver groups - Participate in the rollout of PC, laptop and printer replacement programmes (including asset management & quality assurance) under guidance from the DSS Team Leader. - Maintain a high degree of customer service for all support and adhere to all service management principles - Control of equipment issued and maintain accurate records within the appropriate asset management system Requirements: - Previous experience in a Desk-side Support Analyst or similar position - Experience in working in a Microsoft driven environment - Ability to diagnose ICT hardware and software faults and implement solutions Due to the travel requirements for the role, a valid Full UK Driving Licence is required for this role. If you are seeking a new exciting opportunity and are interested in this role, please APPLY or contract Bridget Munyarari on [Phone number removed]