Branch Manager - Birchgrove

Principality Building Society
Cardiff (Caerdydd)
From £20,390 to £28,828 per annum + benefits + bonus
13 Jul 2017
20 Jul 2017
The job: The purpose of this role is to manage the performance of your team through effective leadership, coaching and development delivering an exceptional customer experience that is compliant with all regulatory requirements and considers cost implications. You will build strong relationships in order to better understand the customer requirements and compliantly offer and provide products and services that are tailored to their needs. What you’ll do: Reporting into your Regional Manager, you and your team will be responsible for: Ensure that you conduct observations and give appropriate feedback in a timely fashion to develop your team and the agencies to ensure complete records are maintained. Contribute to the overall achievement of the Distribution strategy. To assist in the development and delivery of the Distribution Balanced Business Scorecard through effective leadership and management of Agency Network. Ensure all agency staff qualify under existing society credit and other annual checking / risk requirements. Take ownership of your personal development and Continuous Professional Development (CPD) and encourage your staff to do the same. Monitor team and performance and identify training and development needs. Ensure staff attain and maintain competency within their role. Develop a high performance culture which focuses on delivering the right customer outcomes where cost, quality and service are appropriately balanced. Build and maintain relationships with key internal and external stakeholders to ensure a smooth customer journey and to be at the heart of your community. When required perform cashiering duties and customer interviews. Interact with customers over the telephone (both inbound and outbound). Maintain an awareness of the Society’s policies and procedures and adhere to them. Promote and embrace a culture of continuous improvement being open and proactive to improvements and carrying out improvements in line with the corporate methodology. What we are looking for: Previous experience in a retail environment, customer services or financial services. Proven track record of delivering great performance. Ability to identify and understand customers’ needs to obtain the right customer outcome. Proven ability to lead, motivate and coach large and geographically dispersed teams. Who are we? With 53 branches and 18 agencies across Wales and the borders, Principality is the 6 th largest Building Society in the UK. As a mutual society, we’re owned by and run for the benefit of our 500,000 members. It’s an exciting time to join us as we’re currently on a Group wide transformational journey that will see our brand, technology, colleague and customer offerings updated and enhanced to really put Principality on the map and make us a brand and employer of choice within Wales and beyond. This is supported by our recent sponsorship of the iconic Principality Stadium which has put us on a global stage. As a business, Principality is keen to recruit talented individuals who are interested in joining a company in which they can really make a difference. Although the Society has been established for nearly 160 years, we pride ourselves on a progressive culture, which encourages its employees to thrive. What can we offer you? As well as a great working environment with a strong family feel and plenty of opportunities for development and growth, you can expect a generous package that includes pension, bonus and incentive schemes, free life assurance cover, critical illness protection, private healthcare and the option to buy extra holiday each year. You can also be a part of our Sports & Social club which gives our colleagues access to discounted theatre, sporting and family events and to top it all off, we always have tickets up for grabs for the latest events at Principality Stadium. As Principality colleagues, we want you to walk a mile in our customer’s shoes. This is why we provide all staff with £100 to open a savings account at your local branch to really feel a part of our core business. £100 also grants you voting rights at the Principality Annual General Meeting. This job was originally posted as