We are looking for an experienced ICT Engineer for an immediate start 3 month temporary assignment based in Swansea. The successful candidate must have a minimum of 2 year's experience within a similar IT Role together with HND or equivalent in a computing related subject and experience of computing & IT Support. Duties to include:- Provide second line IT support for users of all IT systems and escalate problems in a timely and efficient manner according to departmental procedure, over the telephone, face to face and via electronic communication. Administer and maintain on a second line support basis, where appropriate all end user computing devices. These include Desktop PC's, laptops, tablets, phones, printers etc. Liaise with external organisations to ensure the maintenance and smooth running of all IT systems Assist with the maintenance and updating of IT related electronic records Carry out installations and upgrades of hardware components, peripherals, software packages and operating systems. Work closely with all members of the ICT Directorate to ensure a good ICT support service is provided. Perform testing and appropriate repairs on a range of IT Hardware systems, including, Desktop PC's, Laptops, Servers and Printers.