IT Support Officer

Alun Griffiths
Blaenau Gwent
13 Jul 2017
19 Jul 2017
Contract Type
Job Description

IT Support Officer

Alun Griffiths (Contractors) Ltd are seeking an IT Support Officer to help support our very busy in-house IT Team on a wide range of day-to-day technical support requests as well as contributing to internal projects. This is an opportunity for someone who is looking to put their training into practice or looking to take the next step in their IT career.

The successful candidate will be supporting circa 700 employees covering the whole of Wales and parts of England. The majority of time will be based at the Abergavenny HQ however some travel to other sites will be required when needed.

Reporting into the IT Manager you will be responsible for:

?? Managing of the Helpdesk (Incidents, Requests and Problem records)

?? Work with team to analyse and resolve service desk tickets

?? Ensuring when purchasing we get the Equipment/Software we need at the best price possible and manage the relationships with our partners

?? Day to day management of the company's mobile phone contract.

?? Provision end user devices including PCs, Laptops, Tablets, Telephony, Printing & connectivity solutions.

?? Manage and deliver project work when needed

?? Complete asset management tasks

?? Maintain documentation

The ideal candidate will have:

?? A strong interest in keeping abreast all things technology.

?? Familiarity with Microsoft Windows operating systems and Microsoft Office

?? A patient manner with users who may not be fully IT literate

?? Willingness and ability to pick up and learn new tasks quickly

?? Ability to identify inefficiencies and suggest improvements

The Package:

?? Competitive salary dependant on experience

?? 5% Pension

?? Training package

Company Description A leading regional civil engineering and construction contractor with a track record stretching back over forty years. Operating out of strategically located centres, with a large directly employed workforce and extensive plant fleet we have the flexibility and resources to respond swiftly to clients' needs. Our experience embraces both the public and private sectors and includes major and minor capital projects, framework and term maintenance contracts, partnering and joint venture alliances. Founded in 1968 and still privately owned, Alun Griffiths (Contractors) Ltd is one of the leading civil engineering and construction contractors working in Wales, the English border counties and the West Country. We currently have an annual turnover of circa GBP130m placing us as the 20th largest civil engineering contractor in the UK. We have a strong client base, including central government, local authorities and private sector organisations. By putting the needs of our clients first we are able to deliver the optimum solution. Our professional, collaborative approach combined with our value engineering expertise is proven to add value whilst minimising disruption and other adverse impacts. This ensures that we consistently deliver successful frameworks and award winning projects on time and to budget.