Remortgage Team Assistant

Conveyancing Direct Limited
Cardiff (Caerdydd)
Meets National/Living wage
09 Jul 2017
21 Jul 2017
Remortgage Team Assistant Location: Cardiff Salary: Meets National/Living Wage Job Type (permanent, full time etc): Full-time, permanent Description: Conveyancing Direct Ltd is one of the top 10 Conveyancing Companies in England and Wales and a leading provider of conveyancing in our local area. We are looking to recruit a Remortgage Team Assistant to join our busy team. This position would suit a person with a background of working in a same or similar environment or with administration experience. You will be joining a rapidly expanding customer focused company which is dedicated to progressing not only the business but the people within it. Duties and responsibilities of the Remortgage Team Assistant: - Deal with all enquiries from Brokers, Borrowers, Solicitors, etc. Deal with queries or, if not possible, transfer calls to the relevant member of staff. - Record all incoming communications onto the case management system and alert the case handler to any messages by e-mail. - Provide a high level of customer service to all parties involved in the remortgage transaction. - Deal with outbound phone calls as required. - Ensure that all areas of each Lender's Service Level Agreements are met as per the guidelines set. - Correspond with all parties in a professional manner. - Assist other departments as required by Management Team Requirements for the Remortgage Team Assistant: - Relevant experience would be an advantage. - Previous office experience is essential. - Knowledge of Microsoft Office, especially Word, Excel and Outlook is essential. - You will possess excellent communication skills and be able to get on with diverse personalities. You will have good time management, organisational, problem-solving and multi-tasking skills. - You will be confident and able to work alone or as part of a team. If your skills and experience fit the description above for the Remortgage Team Assistant role, and you would like to work in a challenging role within a progressive company, please apply now

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