IT Support Technician

Certes Computing Ltd
Cardiff (Caerdydd)
09 Jul 2017
20 Jul 2017
I am recruiting for 4 x IT Support Technician to work for my Healthcare client based in Wales for initial 10 month contracts. The maximum day rate is £120 per day. JOB PURPOSE: The post holder will form part of a team whose primary role is to provide remote IT support to users, predominantly located in GP Practices, throughout Wales. The post holder will also assist in the development, maintenance and support of IT systems. We are looking for a motivated individual who is able to work, learn and actively contribute within a team environment. The ideal candidate must have excellent communication skills, a good approach to dealing with enquiries and resolving problems, strong experience of providing technical support and a sound understanding of ITIL processes. Essentials: ITIL Foundation Certificate or demonstrable equivalent experience PRINCE2 foundation or demonstrable equivalent experience Experience in providing relevant technical support at the appropriate level Good communication and problem solving skills Ability to learn new technologies with minimum supervision Ability to analyse and resolve IT issues Knowledge: Good general knowledge of common hardware and software applications Knowledge of: MS Active Directory MS Windows Server MS Exchange Knowledge of NHS Wales organisations & ITIL strategy Key Tasks: Knowledge of relevant NHS standards and legal requirements relating to Information Governance and Security Requires advanced keyboard skills with a high degree of accuracy including Microsoft Office, Excel and MSProject. Required to act independently within appropriate guidelines, deciding when it is necessary to refer to their manager. Will spend the majority of the day operating a PC. Able to install and replace equipment which may be heavy on occasion. If you feel you are suitable, please apply now. Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.