Customer Service Coordinator (Savings Division)

4 days left

Hodge Bank Limited
Cardiff, Cardiff (Caerdydd)
Up to £22,000 per annum (dependant on experience) + benefits
30 Jun 2017
28 Jul 2017
CS Coord Jun-17
Contract Type
Full Time

Doing the right thing is what we aim to do at Hodge.  We are a financial services business focused on the retail savings, commercial lending and retirement markets.  The Hodge Foundation, a charity supporting the welfare, medical, academic and educational areas owns over 75% of our business. This drives us, knowing that by helping our customers to achieve their goals, we are also helping good causes that are important to us.

We have achieved significant growth over the last few years and have ambitious plans to expand further. 

Job title:        Customer Service Representative (Savings Division)

Salary:           Up to £22,000 per annum (dependant on experience) + benefits

Hours:            35 hours per week on a rota basis

An exciting opportunity for a proactive, success-driven candidate with a strong customer services background.

The Customer Service Team provides a high quality, personal and knowledgeable service for prospective and existing customers through a wide range of work streams including telephone, online and post. Working as a senior member of the team, you will demonstrate a genuine passion for customer service and coaching.

With a focus on facilitating consistency and excellence within the team, the Coordinators are responsible for prioritising the workload and helping to ensure that service standards are met on a day to day basis.

Reporting to the Operations Manager, you will share responsibility of overseeing and motivating the team members to ensure that productivity and accuracy levels are high, and that our customers receive an excellent level of service.

The successful candidate will have proven customer service experience within the Financial Services sector, in a senior capacity.

This role requires strong customer service and coaching skills and the ability to communicate effectively, both verbally and in writing.

We are looking for someone who demonstrates a confident and friendly approach, can remain patient and calm under pressure and is capable of supervising a smaller team during shift rotations.

The Customer Service Coordinators have added responsibility for dealing with escalations as well as overseeing complaints, therefore relevant experience in complaints handling within a regulated environment would be an advantage.

Our benefits package includes:

  • Generous pension scheme
  • Annual bonus
  • Private medical insurance
  • Life Assurance and Critical Illness cover
  • 25 days holiday per annum, plus an extra day off at Christmas
  • Various flexible options: childcare vouchers, cycle scheme, season ticket loans
  • Regular sports and social events
  • Use of gym and spa facilities
  • Weekly fruit delivery
  • Local discounts - coffee shops, restaurants, bars
  • Prestigious offices in city centre location

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