Customer Service Advisor

Recruiter
Webhelp
Location
Cardiff, Wales
Salary
£15750.0 per annum
Posted
23 Jun 2017
Expires
22 Jul 2017
Ref
04455
Contact
WebHelp UK
Contract Type
Permanent
Hours
Full Time

Are you looking for a Customer Service Advisor Job? We are currently recruiting Customer Service Advisors in our Cardiff Contact Centre. With a salary of £15,750 plus additional benefits, there couldn't be a better time to join us.

Your new company
Webhelp UK is one of the UK's fastest growing customer experience outsourcers and is leading the way in an ever-changing world of communications. Working in partnership with one of the UK's largest online retailers, we're always looking to bring people on board people who understand the importance of good conversation and want to join a team who aim to offer the best customer service in the country.


Your new role
As a Customer Service Advisor, you will be taking inbound calls from customers, supporting them with any queries or complaints they may have, in relation to the services they receive from the client.

Working as part of a team within a fast paced, dynamic contact centre environment, you will be required to deliver exceptional customer service in a proactive manner. You will understand the needs of each customer and provide a resolution on the first instance wherever possible.

What you'll need to succeed?
Previous experience of working in a customer driven environment, preferably within a contact centre, along with a proven track record of working to and exceeding targets is desirable. Excellent communication and rapport building skills are paramount, as well as attention to detail and the ability to identify a problem and provide a solution.

An understanding of compliance and quality within a regulated environment and an understanding of the Financial Conduct Authority regulations are desirable.


What you'll get in return?
You'll be offered a salary of £15,750 per annum along with a number of additional company benefits. Training and support will be provided from an organisation renowned for developing its staff internally. You'll experience an exciting and fast paced environment, within a digital and innovative organisation.

You will work 40 Hours per week across the opening hours of the contract, Monday - Sunday between the hours of 0700 - 2300 (Please ensure you are fully flexible between these hours).


What you need to do now?
If you think you have what it takes then don't miss your chance to join us in our vibrant contact centre which provides excellent working conditions and a variety of call types.