Rescue & Recovery Controller

Recruiter
F1 Personnel
Location
Cardiff (Caerdydd)
Salary
From £8.50 to £9 per hour
Posted
17 Jun 2017
Expires
28 Jul 2017
Introduction: We are an agency recruiting for a Rescue & Recovery Controller to work in a busy Breakdown & Recovery operation based near Taffs Well, CF15. Job Title: Rescue & Recovery Controller Reference: LOA/CON/TAFFS Location: Depot based from Taffs Wells, CF15 Description: Working on the telephone, receiving calls from customers and the general public and allocating resources to attend rescue and recovery incidents throughout Wales and the South West. The control room operates 24/7 and the environment is fast-moving and often stressful. Experience & Skills: Experience of working in a similar environment handling large volumes of calls is preferred as is knowledge of the automotive industry. All applicants must have a superb telephone manner, a calm and professional approach as well as a proven track record dealing with customers at all levels and excellent administrative and organisational skills. IT Literate and able to use an-house IT system (training will be provided). Good local and national geographic knowledge The ability to empathise and understand that there is never a good time to break down. Shift Pattern: 4 on 4 off shift pattern split between day and night working; will include weekend and Bank Holiday working as part of a rolling roster. Hours: 12 hour shifts; Days 7am – 7pm and Nights 7pm – 7am Salary: Starting salary £8.50 whilst training rising to up to £9 per hour once training is completed. Job Status: Temp to perm contract; 12-week probation period on the agency then transferring to permanent once probation is completed. I mmediate interviews and starts. Vetting: Our client will undertake vetting including referencing for up to 5 years and will require a full NPPV (Non Police Personnel Vet) Level 2 Police Check; therefore, if you have any criminal convictions or cautions in the UK or abroad, you MUST declare them to us at the time of applying. Information provided will be treated in the strictest confidence and may determine if we can submit you for the position. This job was originally posted as www.totaljobs.com/job/74570073