Call Monitor

First Grade Care
Cardiff (Caerdydd)
17 Jun 2017
25 Jun 2017
Call Monitor - Cardiff Do you have a passion for care? Are you looking for a job where you can really make a difference? Our journey so far… Back in 2011, few could have imagined what we would accomplish together; we started off providing our care service to three individuals, fast forward to 2017, with new offices, an expanding branch network, cutting edge technology and most importantly an amazing team of dedicated staff. We`re looking for… In order to ensure that we continue to provide the highest level of care, we need to ensure we recruit talented, competent and passionate people and that's where you come in At 1st Grade Care our people are our greatest asset. We believe a coherent and motivated team of passionate people will always achieve more than a collection of individuals. The ongoing success and growth of our business is determined by our behaviours we have defined these behaviours as: D ELIVER – Never be satisfied with good enough. R ESPONSIBILITY – Commitment to workforce. I NTEGRITY – Lead by example, act with pride and uncompromising moral standards. V OICE – Observe, listen, understand & assist. E VOLVE – Work smarter not harder. The working day It’s tough. Light on glamour. But big on job satisfaction. To ensure that all care staff are logging in and out before and after their calls. To maintain the communication between on call duty, care staff and service users. To ensure that all service users received their call as per their visit schedule. To deal with any concerns, queries from both the care staff and service users, and to ensure that the queries dealt with appropriately. To ensure that care is delivered in a timely manner, and all delays are actioned appropriately. Adhere to the organisations policies and procedures at all times. Assistance with general administration tasks. Carry out other duties as may reasonably be required by the company. We offer Competitive salary. Dedicated support from your Line Manager. Flexible working hours - Mornings, Evenings & Weekends. A comprehensive induction and full pay throughout. Local work and can fit in around your personal arrangements (childcare, studying, family life, sports etc.) Access to our ongoing training development programme. What do you think? Ready to make a change and start making a difference? Good for you Please apply online via the 'Apply' button. Closing Date for completed applications: 14th July This job was originally posted as