Customer Relationship Manager

Cardiff (Caerdydd)
From £16,000 to £16,000 per annum £16,000 basic salary & commission
17 Jun 2017
25 Jul 2017
CUSTOMER RELATIONSHIP MANAGER £16,000 basic salary & commission Monday to Friday 8.30am – 5.30pm Based in Cardiff Gate Permanent ST5573 Our client, a hugely successful business to business telecoms supplier, are looking to add to their growing and successful team. This is your chance to join a vibrant and rewarding organisation without the need to cold call, as calls are to their existing customer base. The role involves working in the office, making calls and generating interest in cross-selling services and products into their existing customer base – you will be expected to make the call and agree an appointment for the account manager to visit the customer to discuss their account and the product range they offer. The company is well established and continuing its sustained growth. You will work closely with the field sales team to discuss and nurture customer accounts to identify client needs and opportunities beyond the current transaction. You will need to ensure a consistent and systematic approach is taken to the management of the customers i.e. regular reviews, satisfaction surveys, reporting, email campaigns etc. You will need to focus on the customer requirements and maintain customer satisfaction within the role. Experience in a similar role (customer relationship/appointment making) would be advantageous. As this is primarily an outbound calling role, you will need to have a positive attitude, a great telephone manner and a willingness to learn new technology products. This job was originally posted as