1st Line Technical Support Engineer

Networking People Limited
£170 - £190 p day
16 Jun 2017
25 Jun 2017
1st Line Technical Support Engineer Immediate 3 months initial contract assignment (extendable) for a 1st Line Technical Support Engineer to work for a Global IT Service Provider based in Cardiff (South Wales). You will be working as part of a 24x7 12 hours shift rota (4 days on 4 days off, 4 nights on 4 nights off) and be the front line customer interface within their MSC, monitoring alarms, and alerting customers to any events. This is a technical engineering position, with responsibilities focused around the smooth running of both our client's Managed Service and Maintenance customers' environments, ensuring that system availability is maintained at the highest level and any issues that arise are dealt with within SLA. Key accountabilities include: Skills/Attributes Essential - Working towards Cisco CCNA or associate level certification for Microsoft, VMWare or Citrix - Experience in a customer service environment - Excellent verbal and written communication skills - A detailed and analytical approach to undertaking duties - Incident Management experience - Managing incidents including business expectations and communication Desirable - ITIL Foundation Certificate (V3) - Experience of working within an operational support organisation, with an appreciation for service excellence - Good PC skills - Excellent understanding of networking and routing protocols - Understanding of firewall and Internet security concepts - Knowledge of Cisco Voice Solutions - Knowledge of Linux/AIX - Knowledge of HP Data Protector/Tivoli Storage Manager