Source Code Personnel are proud to be working alongside Cruise Nation - assisting them in their search for a motivated and passionate Cruise Sales Specialist for their Swansea HQ. Cruise Nation are a multi award winning travel agent specialising in cruises and are comprised of a team that has over 50 years' experience working behind some of the biggest names in travel. All of their staff are trained to the highest standards and have all been on cruises, not to mention that their team, to date, have created millions of fantastic value holidays and cruises all over the globe. THE ROLE With the role of Cruise Sales Specialist, you'll be responsible for taking control of hitting a very achievable target, ensuring you are effective and timely responding to both email and telephone enquiries and converting them into sales using the highest standards of customer service. There is no cold calling or outbound calling required (Only chasing up potential bookings that customers agree to). OBJECTIVES OF THE ROLE - Achieving personal targets - Being part of the team - Answering inbound telephone calls - Answering queries via live chat - Responding to email enquiries - Creating call backs to potential customers - Using our in-house travel system to provide customers with quotes for packages including cruise, flights and hotel stays - Utilising every opportunity to up sell to enhance the customer holiday experience - Delivering excellent customer service with customers and building rapport WHAT ARE WE LOOKING FOR? Cruise Nation are seeking individuals who are driven, self-motivated and hungry for sales. Experience in the travel sector and especially in cruises is desirable but not necessary. A great phone manner and excellent communication is needed with the ability to capture customers in making a direct booking. What's important to us is that you have a passion and interest in the travel industry and a willingness to learn and develop with us as the company grows. WHAT WILL YOU RECEIVE? Salary will be dependent on experience, though an uncapped bonus structure will enable performing Cruise Consultants to earn in the region of £50,000 per annum. As a member of the Cruise Nation team you'll also gain access to training opportunities to further your career as well as incredible opportunities to travel the world. SPECIAL CONSIDERATIONS PLEASE NOTE: The interview process will be filmed for series 2 of the Channel 4 Documentary programme, The Job Interview, which is produced by Label1 for Channel 4. Please only apply if you are happy for your interview to be filmed and to potentially appear in this television programme and you are available for filming in June/July 2017. The employer is engaging with Label1 in the making of a TV production for which all face to face interviews conducted with the employer for this vacancy will be filmed. Episodes of series 1 available online via the Channel 4 service All 4. Source Code Personnel are an equal opportunities Recruiter and we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Apply now for a full job specification and further details regarding this Sales Specialist role.