Technical Network and Server Support Engineer

Cardiff (Caerdydd)
£170 - £190 per day
13 Jun 2017
23 Jun 2017
Technical Network and Server Support Engineer - Shift Role (over 24hrs) South Wales Competitive Rates - circa £170 - £190 p/day Initial 3 Month Contract (High Possibility of extension) Candidate keywords - Technical Support, Cisco, CCNA, Windows Server, Active Directory, VMware and virtualisation Commutable from - Bridgend, Cardiff, Caerphilly, Merthyr, Newport, Port Talbot and Pontypridd A longstanding client of IntaPeople are looking for a talented support engineer with strong network and server skills to join their team. This is a customer facing role where the candidate will work on a shift pattern (including some nights and weekends). Calls escalated through the Service desk will be passed over, where you will be expected to resolve and investigate any issues reported by clients. Customer service skills are paramount to this role and you must also ensure all work is completed in accordance with SLAs. You must have some knowledge of working with Cisco kit either through a CCNA certification, or hands on experience with Cisco switches, routers and firewalls. Ideally you will also have some Windows Server experience to an administration level. Skills Required Experience in a customer service environment Excellent verbal and written communication Experience of supporting Microsoft Exchange, Active Directory, Windows Server Operating System Experience working with Cisco kit Working knowledge of virtualization technology such as VMWare Skills Desired ITIL Foundation Certificate Working towards Cisco CCNA or associate level certification for Microsoft, VMWare or Citrix Excellent understanding of networking and routing protocols Understanding of firewall and Internet security concepts Knowledge of Cisco Voice Solutions Knowledge of HP Data Protector/Tivoli Storage Manager Experience of working within an operational support organisation If you feel your skills match this criterion and you are passionate about providing excellent customer service, we would love to hear from you Please apply with your CV or call Puti on [Phone number removed] for more information. ``The services advertised by IntaPeople are those of an Employment Agency and an Employment Business``