Team Leader

Webhelp UK
Cardiff (Caerdydd)
excellent bonus and benefits
10 Jun 2017
25 Jun 2017
Are you looking for a Team Leader Job Opportunity? We are currently recruiting for Team Leaders to be based within Cardiff City Centre, paying a competitive salary plus an excellent monthly bonus scheme. Working for Webhelp on behalf of one of our valued clients you must be professional, driven, flexible and approachable. Your New Company As one of the UK's fastest growing customer experience outsourcers, Webhelp is leading the way in an ever-changing world of communications. We're always looking to bring people on board who understand the importance leading by example, putting the customer first, and who want to join the team to deliver the best customer service in the country. Your New Role As a Team Leader you will lead, motivate, support and drive the performance of your Advisors within a fast paced, dynamic call centre environment between the operational hours of 8.00 am-9.00 pm on a rotational basis. One of your biggest challenges will be balancing the need to manage customer and client expectations, whilst ensuring your team deliver their key operational targets. As a Team Leader, what skills & experience will I need? Proven track record of leading a team (Deputy Team leader or Team Leader) Experience of building relationships with your team to drive customer excellence Ability to motivate and encourage your team with a professional and friendly approach Proven experience of consistently meeting and exceeding targets Numerate and literate with excellent attention to detail and the ability to analyse data in order to identify trends Experience of handling difficult/ challenging situations and conversations An understanding of contact centre environments Proven experience of working in a fast paced operational environment Ability to think on your feet and adept at recovering any under-performance quickly Effectively manage a team to ensure adherence to company policies, procedures and compliance measures This job was originally posted as