Key Account Manager

Work Wales
Swansea (Abertawe)
07 Jun 2017
23 Jun 2017
Do you have a record of excellent success in B2B Account Management? Are you interested in building your career within a growing company that works in the marketing world and whose focus is all about the customer experience? We are working with one of the UK's leading marketing and promotional companies to source an outstanding candidate. This is a permanent internal position, based in Swansea, offering an excellent salary suited to attract a first rate 'best in their field' candidate. The successful candidate will be part of a small team who are aiming for a journey of significant growth over the next three years. They are offering supportive long term relationships and career development opportunities. Their ethics are integrity and honesty 'at all costs' policy, with a positive and enthusiastic solutions driven culture of accountability and getting things done, pursuing a mission of providing awesome service to customers at every contact stage. They are seeking a motivated and driven individual who is eager to meet and exceed targets. This role is ideal for a candidate who has proven account management experience and can deliver results to maintain and grow existing clients. The core focus of this position involves:- Business Development - handling new leads created by the marketing department and winning orders Customer Service - handling incoming enquiries, maintenance and growth of accounts Preparation of Client Proposals including product selection, pricing and supplier liaison Applicant Experience Sales/ Customer Service experience in B2B telephone sales is essential A record of excellent sales/customer service results, maybe a highly successful team leader/manager from the call centre industry who wants to be valued in a smaller company An interest in marketing and branding Experience of marketing IT work such as eshots, graphic design, social media, digital media, website updating etc would add strength to an application Product knowledge in the promotional products/corporate gift/print or marketing agency industry highly desirable, although training will be provided Applicant Qualifications Excellent and enthusiastic telephone manner is essential Degree or similar level of training in Administration, Business, Marketing or Sales. Excellent written and verbal skills in English language and a good understanding of Maths (in particular percentages) - GCSE Grade B or above would be preferred. High capabilities of Microsoft Office (inc Outlook, Excel, PowerPoint) and general computer skills are essential. Skills in CRM software such as ACT and marketing IT would prove advantageous. Excellent typing accuracy and skills Main Duties & Responsibilities Handling of incoming enquiries from prospects and customers, identifying and developing opportunities into quote ready specifications Preparation of quotations and sales presentation proposals including product sourcing and liaison with suppliers Outbound telephone calls to follow up, progress and close sales Customer care calls to maintain and grow existing accounts building long term relationships Outbound telemarketing lead creation and appointment setting Provide Directors with proactive efficient support to maximise contact time with key prospects and customers. Arrange, plan and prep field sales visits for Directors Assist with a range of activities such as organising samples, preparing client proposals, inbound calls, marketing support, contacting suppliers, order processing, managing email, CRM profiling, KPI reports, sales meeting preparation and other general sales and admin duties as required. This job was originally posted as