Credit Representative (Collections)
About us Based in Cardiff, UK, we are the captive automotive finance company of General Motors. With over 90 years of experience in the UK market, our reputation is unrivalled in offering finance solutions for the automotive industry. We are the automotive finance partner for Vauxhall Motors, MG Motors, SsangYong UK and we also operate in the independent sector. The success of our company is reliant upon the quality of our people. Our employees are valued and given opportunities to broaden and develop their skills through cross functional collaboration, projects, training and coaching. We are proud to be amongst the top 7% of accredited UK organisations, with Investors in People Gold Standard (since 2015). We are small enough for an individual to make a mark but large enough for our employees to have a challenging career. About the role As our Credit Representative, you will be based within our Collections department processing voluntary termination requests and ensuring they follow the appropriate compliance procedures. In addition, you will research and investigate accounts to resolve any instances of fraud by liaising with 3rd parties to ensure losses to the business are minimized. The role will involve a high volume of administrative, telephony and reporting responsibilities; therefore attention to detail and the ability to prioritise is important. What we're looking for We're seeking an individual who is highly conscientious and has the desire to work in a fast paced and customer focussed role. Ideally you will have an understanding of the collections process, and an appreciation of the Consumer Credit Act and how this affects our business. With a solid academic background and exposure to working in an administrative and telephony capacity, you will be able to demonstrate strong verbal and written communication skills in addition to a good level of PC literacy (including Excel). What's on offer for you? A competitive salary 25 days holiday X4 life assurance Discount schemes Excellent pension scheme This is an outstanding opportunity to join a winning team, working for an expanding organisation.