Customer Services and Operations Manager

Sport Wales
£37,600 - £43,950 per annum
07 Jun 2017
06 Jul 2017
Contract Type
Full Time

Customer Services and Operations Manager

Salary: £37,600 - £43,950 per annum

Hours: 37 hours per week (including some evening and weekend work)

Location: Sport Wales National Centre, Sophia Gardens, Cardiff

Do you have what it takes to help shape world class facilities and a gold-standard customer orientated service? 

Our National Centre in Cardiff is pivotal in enabling individuals, elite athletes, clubs and sports governing bodies to achieve Sport Wales' compelling Vision for Sport in Wales, getting every child hooked on sport for life in Wales and building a nation of champions - and we need an enthusiastic and forward-thinking Customer Services and Operations Manager to drive the delivery and development of a wide range of facilities and services that deliver positive experiences for all.

You will manage and develop the Customer Service and Operations teams, including reception and administration, registry, facilities and grounds. You will also be responsible for engaging with suppliers and partners, marketing, managing key contracts such as security, cleaning and ancillary services, undertaking tender processes for services when needed. You will ensure the teams deliver the highest standards of customer service, including monitoring performance and identifying opportunities for even further continuous improvement.

We are looking for candidates who can demonstrate effective leadership to the team, with excellent people skills, and a minimum of 5 years' operational experience at Management Level.  Strong financial skills and resource management experience are essential for this role, as you will be responsible for the efficient and effective management of considerable budgets, stock and assets. 

If you have the presence and personality to work in a high performing team as well as the passion and drive to succeed, then we would love to hear from you.

For further information please visit our website by clicking apply.

We value the diversity of our workforce and welcome applications from all sections of the community.