Restaurant Manager

Tim Hortons
Cardiff (Caerdydd)
£22500.00 to £28500.00 per year
05 Jun 2017
25 Jun 2017
We have a truly amazing opportunity not to be missed Following the hugely successful opening of our first UK Cafe and Bake shop in Glasgow the world famous Tim Hortons will be opening a new site in Cardiff in 2017 and require an outgoing and customer focused Restaurant Manager to lead the team and build on our phenominal success. In return you will be rewarded with a starting salary of £22,500 - £28,500. Have you heard? The world famous Tim Hortons is finally venturing to the UK - Lucky us We are looking to build on our 4,590 restaurants worldwide, as well as increase our yearly serving of over 2 billion cups of coffee here in Great Britain. We are looking for a Restaurant Manager and team members who are tenacious and enthusiastic to ensure we keep our brand great. As part of the Management team at Tim Hortons, you will be a Restaurant Manager who empowers and leads your team to deliver exceptional guest experiences. You are an enthusiastic role model and promote a respectful team environment. As a passionate team leader, you believe in the importance of training team members to ensure high standards of guest service, quality and cleanliness are achieved. You thrive in the fast paced atmosphere and love coming to work every day A Tim Hortons Restaurant Manager supports the senior leadership team by running a smooth, efficient and actively running business in the following areas: Customer Service - Lead by example treating customers as top priority and displaying excellent customer service behaviours. - Be customer focused in all areas of the restaurant operations, including addressing customer issues in a timely and professional manner. - Ensure the restaurant is adequately staffed at all times of the day. - Producing schedules that accurately reflect the pattern of trade, ensuring flexibility and sufficient cover. People - Have an overview of interviews and ensures complete reference checks are completed on all new hires. - Take responsibility to ensure a comprehensive on-boarding programme is followed for all new hires. - Provide feedback to all members of the team on performance and complete annual performance appraisals. - Ensure the restaurant is adequately staffed, stocked and running to operational standards. - Monitor and submit payroll information for all employees. - Demonstrable knowledge of employment legislation and ensure compliance. - Work with the HR team to produce and execute strategic recruitment and retention plans. Driving Sales - Knowledgeable in all aspects of restaurant sales, with an in-depth understanding of sales, popular products, peak trade times, and adjusts accordingly. - Coach employees to up sell and suggestive sell to customers. - Complete weekly cost control reports, i.e. P&L. Operations - Complete daily and weekly labour report reviews, including actuals v's projections of accuracy analysis. - Complete weekly ordering of product and ensure that all incoming orders are checked for quality. - Ensure systems are in place for the service of safe food serve to all customers. - Develop a maintenance programme/schedule for all equipment for preventative maintenance and calibration purposes. - Ensure that all tills are accurately counted and all overages and shortages are investigated promptly. - Complete all end of day, week and month reports i.e. Daily cash sheets, deposits, sales, waste and inventory. - Ensuring accurate completion of all E logs for temperature control. - Maintaining operational standards within the restaurant, such as food quality, food hygiene standards, guest experience, speed of service and hospitality, restaurant cleanliness and the restaurant team's presentation and grooming standards. - Support the overall Tim Hortons UK mission to be the best employer in the QSR sector. The above list is an indication of the types of duties the Restaurant Manager will be required to perform and by no means an exhaustive list. We want you to be the best and ensure you provide our customers with exceptional service and value therefore all successful candidates will be required to spend their first 5 weeks in training in Midlands and will then spend time away from home supporting other locations until the Cardiff shop opens. It is essential that you are flexible and can commit to this. If you feel you have the skills and knowledge to become our new Restaurant Manager and want to be part of a business that has "nationwide" expansion plans then please click apply now.