Team Manager- Business Banking Direct

Swansea (Abertawe)
09 May 2017
14 May 2017
Full Time
The Team Manager role is based within the Direct Business Specialist Team, Business Banking Portfolio Managed. The role of the Team Manager is to be responsible for leading, coaching, motivating and developing a team of 12 Direct Business Specialists, servicing various products and propositions. Through actions promotes and holds accountability to the highest level of customer service. At HSBC we value every member of our team, we take the time to get to know our staff and will support you with professional tailored development opportunities, this includes personal training and internal career opportunities which will allow you to progress with HSBC. We can offer you competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. Your responsibilities will include: Being an ambassador for HSBC and develop the bank's profile in the local business and wider community Leading and managing a team of Direct Business Specialists Using customer insight and to tactically drive a clear understanding of customer needs within team of Business Specialists help them to manage the customer journey and support improvements in our customer experience / customer advocacy Building relationships with local stakeholders across Commercial Banking Qualifications The ideal candidate for this role will have: A track record of gaining an understanding of customers' needs and delivering excellent customer service achieve targets and meet expectations whilst supporting and encouraging others to do the same Experience of supporting others' performance, enabling them to achieve by providing clear direction, motivation and support Both spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered Experience of complying with business processes, rules and regulations The base location for this role is Swansea. At HSBC we are open to different ideas and cultures, connected to our customers, communities and each other and dependable, we do the right thing. These are the values that guide us every day. We seek to recruit people who share these values and will help us to sustain them. Key search words: Business Banking, Commercial Banking, Business Specialist, Team Leader Salary: . Date posted: 15/03/2017