DfT/289/17/DVLA Insight, Planning and Performance Officer

Driver and Vehicle Licensing Agency
Swansea (Abertawe)
£24,876 - £25,965
09 May 2017
14 May 2017
Do you have a passion for communications? The Strategic Communications Team are at the heart of the DVLA Corporate Communications team and are responsible for supporting the delivery of the agency strategy through agreed communication plans and campaigns. We are looking for an Insight, Planning and Performance Officer to join our team. The team has responsibility for the planning and co-ordination of corporate communications by liaising with the core communications team and the network of Communication and Engagement Managers from each DVLA directorate. You will need to build good relationships with colleagues across the agency and more widely with central government departments to ensure that our campaigns and activities are aligned to wider government priorities. You will be responsible for maintaining the corporate communication plan and sharing it with the senior team on a weekly basis. You'll champion Government Communication Service (GCS) standards and good practice and follow agreed templates. You will also be responsible for maintaining the team risk register. You will support the team by commissioning insight when required to inform communication campaigns and evaluate performance, producing dashboards to report on progress against key objectives. Role Responsibilities: • Maintain the agency's planning documents which support the strategic direction of the agency and the delivery of its business objectives • Understand customer insight and how it can drive behaviour change. Support line manager as point of contact with Customer Insight providing advice and support to colleagues • Undertake evaluation against corporate communication outcomes and provide advice on actions to ensure outcomes are met ensuring consistency with GCS standards • Work with communication team members to ensure evaluation mechanisms are in place for campaign messages where appropriate • Be responsible for the risk register, liaising with risk co-ordinators as necessary • Maintain the agency Communications Performance Dashboards Person Overview: We would love to hear from you if you have a passion for developing relationships across multiple teams at all levels. To excel in this role we would look for you to have good judgement and an eagerness to understand the wider corporate strategy to translate into campaign objectives. Skills & Experiences: • Experience of using insight to inform and measure the effectiveness of communication campaigns • Able to see the bigger picture and have an interest in the wider corporate strategy • Able to summarise data/information in an engaging and informative way • Confidence to deliver team updates in front of a wide audience of all levels For your CV and personal statement please provide detailed evidence of how you meet the requirements of the role using the job advert and job profile as a guide for your response. Please note that any part of the Job Profile could be tested at sift/interview. Benefits Pensions Civil Service pension schemes may be available for successful candidates. Benefits Besides the rewarding nature of the job itself, the benefits that come with it are excellent. The package includes generous leave entitlement, attractive pension options, flexible working and other policies to enable a good work/life balance, including beneficial childcare arrangements. You'll also benefit from our commitment to nurturing and developing talent. Things you need to know Security Successful candidates must pass basic security checks . Nationality statement Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules . If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK. Selection process details Please complete the CV / supporting document that is on your application and submit by the closing date advertised, if not completed, your application will not be considered. When considering how your experience relates to the role, please tailor your CV and personal statement to demonstrate your experience relevant to the role and competencies advertised. Feedback will only be provided if you attend an interview or assessment. Nationality requirements Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here . Eligibility Candidates in their probationary period are eligible to apply for vacancies within this department. Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles . The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria. Salary: £24,876 - £25,965. Date posted: 22/04/2017