Graduate Customer Services Advisor (Progressing To Team Leader)

Recruiter
Penguin Recruitment
Location
Swansea (Abertawe)
Salary
18000.00 - 20000.00 GBP Annual + + Benefits
Posted
09 May 2017
Expires
16 May 2017
Contract Type
Permanent
Graduate Customer Services Advisor (Progressing To Team Leader)

AC65247

Mumbles, Swansea

Up to GBP20,000 (& Benefits)

We have an excellent opportunity for a Customer Services Advisor to join the sister company of a well-known independent hearing specialist, based within Mumbles, Swansea.

This position will suit a graduate who is living within a 10 mile radius of Mumbles. A driving licence is beneficial.

As part of this Graduate Customer Services role, you will be:

- Representing our client on the front line of customer communication means
- Processing customer orders over the phone, by email and by post
- Advising customers on products and answering customer queries by phone and email, recording interesting feedback and reporting it to the rest of the team
- Managing customer accounts - changing addresses, personal details etc.
- Processing and recording manual orders
- Maintaining excellent knowledge of hearing products and regulatory claims

To be considered for this Graduate Customer Services role, you will be:

- Educated to degree level
- Already have a minimum of 1 years' customer service experience
- Excellent telephone manner/ excellent verbal and written English
- Willingness to want to progress to team leader level and grown within a family-run business

Commutable locations: Mumbles, Swansea, Bishopston, Sketty, Gorseinon, Newton, Killay

If you are interested in this Customer Services Advisor (Progressing To Team Leader) position, please could you call ALICE on ************** for a friendly, confidential conversation. Alternatively, you can send an up-to-date CV to: ***********************************