Our client is one of Europe's leading distribution companies with business interests in three main areas; Mail, Parcels and Logistics. They are an Express parcels carrier with a reputation for innovation in delivery processes dealing with the delivery of small to medium sized parcels and documents. An exciting opportunity has for a PM SHIFT SUPERVISOR at our client's SWANSEA location. You will be monitoring service and compliance throughout the day to ensure that drivers are making delivery within service times and ETA's Dealing with queries from customers and our head office call centre in Cardiff. Assisting drivers that experience issues on route i.e. breakdowns requiring van swaps etc. Managing collections throughout the day and reallocating where drivers are busy/bulked out. Debriefing drivers on their return to the depot each night Dealing with any undelivered parcels i.e. parcels where the driver has been unable to locate the address, refused parcels etc/ Dealing with any transport issues that may be flagged by the driver i.e. warning lights, vehicle defects etc. Coaching/training under performing drivers to improve service levels. Daily vehicle inspections to look for damage that may have occurred throughout the day. The role reports directly to the Depot Manager. The salary is circa £25k and the hours would be 50 hours per week Monday to Friday (9am to 8pm) with a four hour shift every fourth Saturday (on a rota basis).