Would you like the opportunity to work in a professional office environment gaining experience in the medical and legal industries? Do you have experience of carrying out administrative and telephone based tasks, are enthusiastic and have a good eye for detail? IQED (a Brightside Group company) are recruiting for a Case Handler to join our team to carry out a broad range of tasks but primarily taking ownership and responsibility of the case lifecycle. This is an exciting opportunity to commence a career within administration gaining valuable experience that will provide a foundation for a long term successful career. Key Responsibilities - To contact clients/patients/third parties both verbally and in writing in order that the case is progressed correctly - To review medical reports and draw up an action points in line with the case management - To meet all requirements of the monthly quality audits within IQED - Build and maintain a strong working relationship with clients and continue to build trust in the services provided, ensuring that the client's expectations are managed appropriately and professionally - Work in line with the departments service level agreements and highlight any issues or concerns that may jeopardise the delivery of the service - Review cases to ensure efficiency and timely service delivery Essential Criteria - 5x GCSEs (grades A - C) or equivalent level qualification - Experience of working in an administrative role - Experience of using Information Technology systems, including Word, Excel, Outlook and Explorer - Experience of working in a customer orientated environment - Benefits - Take your birthday off Here at Brightside we give you your birthday off to celebrate in style. - 22 days holiday, rising by one each year, up to 27 days in total - plus bank holidays - A staff referral programme giving you the opportunity to earn up to £500 for recommending a friend. - A health benefits scheme - A salary sacrifice pension scheme - We reward our long serving employees through extra holiday and one off cash rewards - We could save you up to £900 on your childcare costs through our Kiddivouchers scheme Location Our office is based in Cardiff City Centre a 2 minute walk from Queen Street Train station on the 3rd floor of Helmont House, right next door to the Premier Inn on Churchill Way CF10 2HE.