Customer Service Executive / Sales Administrator

Recruiter
TSRN
Location
Cardiff (Caerdydd)
Salary
16000
Posted
18 Apr 2017
Expires
21 Apr 2017
Sector
Sales
Customer Service Executive / Sales Administrator required for a company who are specialists in the design and manufacture of Metal Roof and Wall systems including Cladding and Architectural Fabrication. Salary of circa £16k dependent on experience other benefits, Location : Cardiff Product : Metal Roofing and Cladding Systems Customer Service Executive / Sales Administrator required for a company who are specialists in the design and manufacture of Metal Roof and Wall systems including Cladding and Architectural Fabrication. Objectives: Coordination of the customer service and order processing activities within the specific Business Unit, ensuring all orders and complaints are processed promptly to the satisfaction of the customer. Coordinate component purchase orders. Support the Systems Coordinator where required. Reporting: Reporting directly to the Systems Supply Chain Manager. Responsibilities: Answering telephone calls from customers. Process component orders and coordinate supply of relevant goods for delivery to facory or to site. Liaising with Suppliers to confirm stock availability and raising Purchase Orders. Bulk order management and resolution i.e. receive and enter customer bulk order against bulks; keep up to date files and paperwork; keep bulk order computer records up to date. Field and log and customer concerns/complaints. Processing of customer guarantee requests. Liaise with dispatch department to resolve delivery issues. Confer with customers and business units on lead times. Checking customer and supplier confirmations. Filing of all relevant paperwork. Competencies : Understanding of how an office is run effectively (system awareness) Professional telephone manner. IT literate. Organised, systematic and precise. Ability to work under pressure. Able to use own initiative. Flexible. Keen eye for detail. Qualification: GCSE’s or equivalent in mathematics and English. No other formal qualifications required although experience in a similar role would be an advantage. Customer Service Executive / Sales Administrator required for a company who are specialists in the design and manufacture of Metal Roof and Wall systems including Cladding and Architectural Fabrication. Salary of circa £16k dependent on experience other benefits, Location : Cardiff The Sales Recruitment Network recruits B2B and B2C Sales Directors, Sales Managers, Field Sales Executives and Internal Sales Executives: Telesales Managers, Telesales Executives and Telemarketing Executives: Marketing Directors, Marketing Executives, Marketing Coordinators and Marketing Assistants: Customer Services Managers, Customer Services Executives and Sales Administrators in all industries throughout the UK.

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