Customer Resolutions Executive - Retail Finance

WR Group Limited
Cardiff, Cardiff (Caerdydd)
£Competitive Plus Excellent Benefits
09 Jan 2017
06 Feb 2017
Contract Type
Full Time

Customer Resolutions Executive - Retail Finance
£Competitive Plus Excellent Benefits 

V12 Retail Finance, a specialist retail finance provider with expertise in eFinance, is part of a larger, well-known and highly reputable banking group with a strong heritage. Due to ongoing expansion, they are now looking for a Customer Resolutions Executive to join their team at their brand new site in Cardiff. 

If you're a customer-focused retail finance professional with good claims experience and exceptional communication, this is a superb opportunity to take on a fresh, exciting challenge with a leading business. 

Based in modern, vibrant officers, V12 Retail Finance offers a fantastic suite of recognition schemes to ensure that their people are rewarded for their hard work. What's more, V12 Retail Finance provides excellent development and progression prospects, making this the ideal role in which to develop your career. 

As a Customer Resolutions Executive, you'll be responsible for managing the complaints process and ensuring that customers receive a high quality service. 

Taking full ownership of customers' complaints, you'll investigate and resolve issues in-line with company and FCA (Financial Conduct Authority) principles. You'll work with customers, colleagues, external businesses and the FOS (Financial Ombudsman Service) to ensure that customer satisfaction is achieved. 

Specifically, your duties will involve: 

- Identifying potential issues, errors and breaches 
- Updating customer records 
- Proactively contributing to the growth of your department 
- Making decisions in-line with TCF (Treating Customers Fairly) policies 

Interested? To be considered, you must have: 

- Retail finance experience, particularly with goods claims
- Experience gained within a customer-focused environment 
- A high level of IT literacy 
- Excellent English communication and letter writing skills

Personable and proactive, as a Customer Resolutions Executive, you must have a confident and friendly telephone manner, a team player mentality and excellent organisation skills. 

To apply for the role of Customer Resolutions Executive (Retail Finance), please apply via the button shown. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Additional Keywords: Customer Resolutions Executive, Retail Finance, Customer Service Executive, Customer Service Advisor, Customer Care Agent, Call Centre Representative, Customer Service Rep, Complaints Handler, Customer Complaints Rep, Complaints Resolution Executive, Customer Service, Retail Finance Advisor.