FULL AND PART TIME HOURS AVAILABLE
STARTING SALARY UP TO £20,000 + Performance Pay of up to £2,000 & excellent benefits
SSE is one of the largest and most diverse energy companies in the UK; in Wales you will know us as Swalec. At SSE, our job is to provide the energy people need in a reliable and sustainable way. We're involved in producing, distributing and supplying electricity and gas, and we provide other essential services too; like Phone, Broadband and Boiler Cover. Today SSE remains the UK's largest generator of renewable energy, in keeping with its historic aim to provide safe and reliable energy for all.
Our people are our biggest and most important asset - we have over 20,000 people in the wider SSE teams - and we believe in developing our colleagues to get the best from them, building up talent from within. Our Contact Centres are an excellent entry point into our organisation and we take pride in the fact that many of our management team started their careers with SSE in this area. We provide full training for all of our roles and offer ongoing continuous professional development alongside the chance to gain additional qualifications such as NVQ's.
As part of our ambitious growth plans we are doubling the size of our telesales team based in Cardiff. The team will play a key role in SSE's future success, by talking to new and existing customers about our products. Our fantastic team is less than a year old, and have already been recognised for their excellence by reaching the finals of the upcoming Welsh Contact Centre Forum's annual awards.
About the role
You'll be receiving (and sometimes making) calls from new and existing customers, to renew their existing products and let them know about the latest offers and products. Your main role is to encourage customers to stay with SSE by telling them about our brilliant offers and the benefits of being with us, such as SSE rewards. You will be an ambassador for SSE, leaving the customer with a positive experience regardless of the sales outcome.
You'll also have the opportunity to progress through a structured sales accreditation process. We aim to promote from within and many of our agents go on to become coaches, managers and analysts, to name but a few of our career paths.
We operate a shift pattern between 9am and 10pm, Monday to Friday and 9am -5pm on Saturday. You'll know your shifts well in advance so you can keep that essential work-life balance.
It would be great if you have previous experience of working as part of a lively team and be able to demonstrate your passion for great customer outcomes. You will be looking to progress your career working in a challenging and successful telesales environment and will know that work has to be fun too. You'll be great at detail, comfortable working on a pc and, obviously, brilliant on the phone.
You'll also need to be able to attend 3 weeks of full time training.
All successful candidates will be subject to the Company's verification and vetting process, this includes a basic criminal records check.
At SSE, you'll love working as part of a great team within an exciting industry. We'll also support you to look after your own development, invest in you when required & encourage you to take advantage of our sponsorship assets through www.ssereward.com
Over and above this, there are some additional benefits that you may be interested in:
- Your money
- Up to 3 free shares per month when you buy 3
- Opportunity to save direct from your salary
- We'll also support you to give to charities tax free if you so wish
- Your pension
- SSE will help you look after your future with our tax-efficient pension scheme
- We'll invest an additional 6% of your salary in your future, if you invest the same
- You also get Life Assurance cover of 7x your salary
- Your travel
- Cycle2Work scheme
- Season Ticket loans - an interest free salary advance of up to £5k
- Vauxhall Partners Programme - discounts off the list price of a brand new Vauxhall
- Your shopping
- SSE Extras - discounts on retailers such as Asda, M&S, John Lewis, Topshop & Apple
- The latest version of Microsoft Office for only £8.95.
- Vodafone Employee Advantage Programme - discounts of between 10% - 20%
- Your leisure
- Holiday Plus - opportunity to buy additional holidays if you so wish
- Your family & health
- Great healthcare offers & maternity benefits, including Childcare Vouchers
- Up to 50% discount on gym memberships and free healthcare advice
- Your home
- Special rates on our Energy, Telecoms & Home Services products
The next steps
Our recruitment process is designed to let you to show us your abilities, skills and most of all your passion for customers. If you are successful at the upfront screening stage you will be invited to take part in an online ability test that will simulate working in a contact centre environment. After all, you'll want to experience a glimpse into what it will be like working in our team.
It should be no surprise that for a Contact Centre role that we will also want to speak to you as part of our process, so when you pass the online testing you will be asked to complete a short telephone interview with a member of our recruitment team. Here we can talk to you about your passion for delivering for customers and you can also grill us about what it's like to work for SSE.
The final stage will be to invite you to one of our Assessment Centres where you will get to have a look around our site, learn some more about us and take part in some group exercises, as well meeting your future colleagues in a face to face interview. We won't keep you waiting, you will usually find out if you have been successful within 3 working days of attending your interview